xq99 Terms & Conditions

Account Eligibility

By opening an account on xq99, you confirm that you are at least 18 years old and legally entitled to engage in online gaming in your jurisdiction. xq99 operates under Bangladesh market standards and complies with local gaming regulations. You must provide accurate, complete, and current information during registration. Any false or misleading information may result in immediate account suspension and forfeiture of funds.

Each person is permitted only one active account on xq99. Operating multiple accounts to exploit bonuses, bypass account restrictions, or manipulate gameplay is strictly prohibited. If duplicate accounts are detected, all associated funds will be forfeited and accounts permanently closed.

User Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials. Never share your password, security questions, or two-factor authentication codes with anyone, including xq99 staff. We are not liable for unauthorized access resulting from compromised credentials.

You must use xq99 only for lawful personal entertainment. Prohibited uses include automated access tools, account farming, collusion with other players, and any activity designed to gain unfair advantage. Violation of these rules results in account termination and potential legal action.

You agree to accept xq99's decisions regarding account management, dispute resolution, and enforcement of these terms. Our customer service team handles complaints fairly and transparently within 24–48 hours.

Deposits & Withdrawals

Deposit Conditions

The minimum deposit on xq99 is ৳300. Deposits are processed via bKash, Nagad, Rocket, or Upay and typically credit within 6 minutes. Once deposited, funds are yours to use immediately. You may deposit as many times as you wish, and each deposit may qualify for our first-deposit bonus (115% up to ৳25,500) if you meet eligibility criteria.

Withdrawal Policies

The minimum withdrawal is ৳400, and the daily withdrawal limit is ৳190,000. Withdrawals are processed within 4 minutes via your original deposit method. Before your first withdrawal, you must complete KYC (Know Your Customer) verification by submitting a valid National ID Card, Passport, or Driving License. This typically takes 6 hours.

We reserve the right to delay withdrawals if unusual activity is detected or if your account is flagged for additional verification. xq99 does not charge withdrawal fees, though your bank or payment provider may impose their own charges.

Wagering Rules

All bonuses and promotions on xq99 come with a wagering requirement. Your first-deposit bonus must be wagered 13 times its amount before funds become withdrawable. For example, a ৳1,000 bonus requires ৳13,000 in total stakes across eligible games. Certain games (such as table games and live dealer) may contribute less toward wagering or be excluded entirely.

Wagering must be completed within 7 days of bonus receipt. Unused bonuses and associated winnings expire after this period. You can view your bonus balance and wagering progress in the "My Bonuses" section of your account.

xq99 reserves the right to adjust or cancel promotions at any time. Terms for special seasonal bonuses or VIP rewards are published separately and take precedence over standard terms.

Bonus & Promotion Terms

Welcome Bonus

New players receive a 115% first-deposit bonus up to ৳25,500. This means depositing ৳10,000 gives you ৳11,500 in bonus funds, for a total playable balance of ৳21,500. The bonus is credited automatically after your first deposit clears.

Reload Bonus

Existing players qualify for a 29% reload bonus on deposits made within promotional windows. Reload bonuses are optional—claim them in your account settings before depositing.

Cashback

All xq99 players earn 0.4% cashback on net losses (calculated daily). VIP members earn increased cashback rates up to 1.4% depending on tier. Cashback is credited weekly to your account and is withdrawable without further wagering requirements.

Referral Bonus

Refer a friend to xq99 and earn ৳150 for each successful sign-up. Your friend must complete KYC and place their first bet within 30 days. Both accounts must be in good standing.

Prohibited Conduct

xq99 prohibits the following: (1) using software bots or scripts to automate gameplay; (2) collusion between players to manipulate game outcomes or exploit bonuses; (3) abusing customer service by making false claims or demanding unauthorized refunds; (4) involvement in money laundering or fraud; (5) accessing the platform through geographies where online gaming is illegal; (6) underage gaming; (7) self-exclusion violation (attempting to play after activating self-exclusion).

Violation of any of these rules results in immediate account closure, forfeiture of all funds, and potential referral to law enforcement authorities.

Account Suspension & Closure

Temporary Suspension

xq99 may temporarily suspend your account to investigate suspected misconduct, unauthorized access, or compliance concerns. During suspension, you cannot log in or place bets. We notify you of the reason and expected duration via email. Most investigations conclude within 72 hours.

Permanent Closure

xq99 may permanently close your account for serious violations (including those listed above), repeated policy breaches, or upon your request. Permanent closure is irreversible. Any remaining balance is forfeited. Exceptions may apply if you request closure for responsible gambling reasons—in such cases, we may refund your balance after KYC verification.

Account Reactivation

Temporarily suspended accounts may be reactivated once investigations conclude. Permanently closed accounts cannot be reactivated. New accounts by the same person are prohibited.

Responsible Gaming

xq99 is committed to preventing problem gambling. We provide self-exclusion tools, deposit limits, and reality-check reminders. Players can set daily, weekly, or monthly deposit limits in account settings. Self-exclusion typically lasts 30 days but can be extended to 12 months.

If you believe you have a gambling problem, contact our support team or reach out to recognized gambling helplines in Bangladesh. We support NCPG (National Council on Problem Gambling) and collaborate with addiction specialists.

xq99 strictly prohibits offering bonuses or promotions to self-excluded players and does not knowingly serve players under 18.

Contact Us

For questions about these terms, contact xq99 support at [email protected] or use the 24/7 live chat available in your account dashboard. Our team responds within one hour during business hours and within four hours outside business hours.

For formal complaints or disputes not resolved through customer service, you may request formal dispute resolution. xq99 uses independent third-party arbitration for unresolved cases.