Responsible Gaming at xq99

Our Commitment to Player Safety

xq99 believes that gaming should be entertainment—never a financial obligation or source of distress. We operate under strict regulatory standards and implement industry-leading safeguards to ensure every player can enjoy our platform responsibly. Our commitment includes transparent rules, fair odds, verified RTP (Return to Player) rates, and continuous monitoring for problem gambling behavior.

Every feature at xq99, from deposit limits to cooling-off periods, is designed with player wellbeing in mind. We partner with accredited responsible gaming organizations and maintain compliance with Bangladesh gaming regulations. Your safety is our priority.

Age Verification & Legal Requirements

xq99 is exclusively for players aged 18 and above. We conduct mandatory age verification at registration and before the first withdrawal. During account creation, you must provide:

• Valid government-issued ID (National ID Card, Passport, or Driving Licence)
• Date of birth confirmation
• Verified contact information (email and phone)

Our compliance team reviews all documents within 6 hours. Accounts without verified age are restricted from real-money play. We use automated age-gating and periodic re-verification to ensure compliance. Players who misrepresent their age risk permanent account closure and forfeiture of funds.

Deposit & Loss Limits

xq99 offers flexible deposit limits to help you manage spending. You can set daily, weekly, or monthly deposit caps in your account settings at any time. Once you reach your limit, no further deposits are accepted until the period resets.

Current limits:

• Minimum deposit: ৳300
• Maximum daily deposit: Customizable from ৳5,000 to ৳500,000
• Session time limit: Set play duration reminders (15 min, 30 min, 1 hour intervals)

We recommend starting with small deposits and only wagering money you can afford to lose. If you exceed your planned budget or feel your spending is increasing uncontrollably, lower your limits immediately or contact our support team.

Self-Exclusion & Account Controls

Temporary Break (Cooling-Off Period)

Take a break from xq99 without losing your account. A 7-day, 30-day, or 90-day cooling-off period suspends your account while preserving your funds and history. You cannot reverse this during the period—it runs to completion automatically.

Permanent Self-Exclusion

If you decide to stop gambling permanently, request permanent self-exclusion via your account settings or email [email protected]. Your account will be closed, funds returned, and all marketing communications halted. Permanent exclusion cannot be reversed.

Session Limits & Loss Limits

Set a maximum amount you can lose per day, week, or month. When reached, all play is blocked until the next period begins. This complements deposit limits by capping actual losses.

Warning Signs of Problem Gambling

Recognize these patterns in yourself or someone you know:

• Gambling with money needed for bills, rent, or essentials
• Spending more time or money than intended
• Failed attempts to cut back or stop
• Gambling to escape stress, anxiety, or depression
• Lying to family or friends about gaming activity
• Chasing losses with bigger bets
• Feeling anxious, irritable, or restless when not gaming
• Borrowing money to fund gaming

If you recognize yourself in this list, gambling may no longer be entertainment for you. Seek help immediately. Professional support is free, confidential, and effective.

Support Resources & Helplines

Help is available 24/7, free and confidential. In Bangladesh and globally:

• xq99 Responsible Gaming Team: [email protected] | 24/7 Live Chat
• Gamblers Anonymous: International peer support (https://www.gamblersanonymous.org)
• National Problem Gambling Helpline (India): 1-800-532-3342 (toll-free)
• NCPG South Asia Crisis Line: Available for online support and referrals
• Local NGOs in Bangladesh: Contact your nearest mental health or addiction center

Our team is trained to recognize problem gambling. If we detect concerning account activity—frequent large deposits followed by rapid losses, repeated failed self-exclusion requests—we proactively reach out with support options. You are never alone.