Introduction
xq99 ("we," "us," "our," or "Company") operates the https://xq99.ws website and mobile applications. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our services, websites, and mobile apps, collectively referred to as the "Service." We are committed to protecting your privacy and ensuring you have a positive experience on our platform. Please read this policy carefully to understand our practices.
What Data We Collect
We collect information you provide directly and information collected automatically when you use xq99:
Information You Provide
- Registration & Account Data: Full name, email address, phone number, date of birth, national ID or passport details, residential address, and username/password when you create an xq99 account.
- Financial Information: Bank account details, payment method information (bKash, Nagad, Rocket, Upay account numbers), deposit and withdrawal history for account funding and payouts.
- KYC Documents: Copies of government-issued ID, passport, or driving license for identity verification before your first withdrawal.
- Communication Data: Messages you send to our support team, game preferences, feedback, and support tickets.
Information Collected Automatically
- Device & Browser Data: IP address, device type, operating system, browser type, unique device identifiers, and mobile network information.
- Usage Data: Pages visited, games played, time spent, betting patterns, account activity, login times, and transaction history.
- Cookies & Tracking: Session identifiers, preference settings, and analytics data to improve service performance.
How We Use Your Data
xq99 processes your personal information for lawful purposes, including:
| Purpose | Description |
|---|---|
| Account Management | Creating accounts, verifying identity, processing logins, and managing account settings. |
| Payment Processing | Processing deposits, withdrawals, and financial transactions securely. |
| Legal Compliance | Fulfilling Know-Your-Customer (KYC) requirements, anti-money laundering (AML) obligations, and regulatory reporting. |
| Customer Support | Responding to inquiries, resolving disputes, and providing 24/7 assistance via live chat. |
| Fraud Prevention | Detecting suspicious activity, preventing unauthorized access, and protecting account security. |
| Marketing & Promotions | Sending personalized bonuses, VIP offers, and promotional updates (you can opt out anytime). |
| Analytics & Improvement | Analyzing user behavior to improve game selection, interface design, and platform performance. |
| Responsible Gaming | Monitoring betting patterns and enforcing self-exclusion or deposit limits you set. |
When We Share Data
xq99 does not sell your personal data. We share information only with:
- Payment Processors: bKash, Nagad, Rocket, and Upay partners to process deposits and withdrawals securely.
- Game Providers: JILI, Evolution, FA Chai, CQ9, and Habanero to facilitate game play and record results.
- Regulatory Bodies: Bangladesh Financial Intelligence Unit (BFIU), Bangladesh Bank, and gaming regulators when required by law.
- Service Providers: Data hosting, email delivery, analytics platforms, and customer support tools that assist our operations.
- Legal Requirements: Law enforcement, courts, or government agencies when compelled by legal process or to prevent harm.
Your Information Stays Confidential
All service providers sign data processing agreements requiring them to protect your information with the same security standards we maintain. We never share your data for marketing to third parties.
Security & Encryption
xq99 implements industry-standard security measures to protect your personal and financial data:
- SSL encryption (HTTPS) protects all data transmitted between your device and our servers.
- Personal data is stored in secure, access-controlled databases with encryption at rest.
- Multi-factor authentication available on your account to prevent unauthorized access.
- Regular security audits and penetration testing to identify and fix vulnerabilities.
- Password hashing using modern algorithms ensures even xq99 staff cannot see your password.
- Financial transactions processed through PCI-DSS compliant payment gateways.
While we maintain strong security protocols, no system is completely immune to risk. Never share your login credentials or OTP codes with anyone, including xq99 staff.
Your Data Rights
Under Bangladesh data protection principles and international standards, you have the right to:
- Access Your Data: Request a copy of all personal information xq99 holds about you in a readable format.
- Correct Errors: Update or correct inaccurate personal information in your account at any time.
- Delete Your Data: Request deletion of your account and associated data (subject to regulatory retention requirements).
- Restrict Processing: Ask us to limit how we use your data for specific purposes like marketing.
- Withdraw Consent: Opt out of promotional communications, cookies, or non-essential processing at any time.
- Data Portability: Request your data in a structured, machine-readable format for transfer to another service.
To exercise any of these rights, contact [email protected] with your request. We respond within 7 days. Some requests may be limited if they conflict with legal obligations or fraud prevention.
Cookies & Tracking
xq99 uses cookies and similar technologies to enhance your experience:
Essential Cookies
Session management, login security, and fraud detection. These cannot be disabled as they are necessary for the platform to function.
Preference Cookies
Remember your language, theme, and display settings. You can clear these in your browser settings without losing functionality.
Analytics Cookies
Understand how players interact with xq99—page views, game selection, time spent. This helps us optimize performance and content. You can disable these via our cookie consent banner.
Advertising Cookies
If xq99 partners with external ad networks, we may share non-identifying data to show relevant promotions. You can opt out in your browser's privacy settings.
Most browsers allow you to control cookies. Disabling preference and analytics cookies will not block essential functions but may reduce personalization.
How Long We Keep Data
We retain personal information only as long as necessary for the purposes outlined in this policy, subject to legal and regulatory obligations:
| Data Type | Retention Period |
|---|---|
| Active Account Information | Duration of account + 3 years after closure (tax & regulatory compliance) |
| Transaction Records | 7 years (AML/CFT requirements) |
| KYC Documents (ID, Passport) | 5 years post-withdrawal or account closure |
| Support Tickets & Chat Logs | 2 years (dispute resolution) |
| Device & IP Logs | 1 year (fraud prevention) |
| Marketing Data (email, SMS) | Until you unsubscribe or delete account |
After the retention period expires, we securely delete or anonymize your data. If you request account deletion, we retain only information legally required (KYC, tax, fraud records) in encrypted, non-accessible storage.
Contact Us
For privacy questions, data requests, or concerns, contact xq99's Data Protection Team:
Email: [email protected]
Response Time: Within 7 business days
Availability: 24/7 via live chat on xq99.ws
This Privacy Policy is effective as of the date last updated on this page. xq99 may update this policy periodically. Changes will be posted here, and continued use of the Service constitutes acceptance of the updated policy. Your rights and protections remain unchanged.