Frequently Asked Questions

Visit xq99.ws and click the "Sign Up" button in the top right. Enter your email, mobile number, password, and currency (BDT). Tick the terms box and submit. You'll receive a verification link by email—click it to activate your account. The whole process takes less than 2 minutes.

You can use a National ID Card (NID), Passport, or Driving Licence. Upload a clear photo of the front and back. Our team reviews all documents within 6 hours during business hours. This is required before your first withdrawal, not before playing or depositing.

No. xq99 is only for players aged 18 and above. During registration, you confirm you're at least 18. We conduct age verification as part of KYC before any withdrawal. Players found to be underage have their accounts closed and funds forfeited.

You cannot change your username—it's locked at registration. Your email can be updated in Account Settings under "Profile." Contact our 24/7 Live Chat if you need help updating linked payment methods or contact details tied to your account.

xq99 accepts four fast local methods: bKash, Nagad, Rocket, and Upay. All are instant and popular in Bangladesh. Choose your preferred method at checkout. We don't hold or process your bank details—payments go directly to our secure payment partner.

The minimum deposit is ৳300. Maximum per transaction is usually ৳500,000, though limits vary by payment method. If you need to deposit a larger amount, split it into two transactions or contact Live Chat for guidance.

Deposits typically arrive within 6 minutes. Most complete in under 3 minutes. If your deposit hasn't appeared after 10 minutes, check your payment method's app to confirm the transaction went through. Contact support with your transaction ID if funds are missing.

Your first deposit earns up to ৳25,500 at 115% match. Reload bonuses of 29% are available on subsequent deposits—claim them in your Account Dashboard before depositing. Check promotion terms for wagering requirements and valid games.

xq99 has 2,400+ games across Slots, Live Casino, Fishing, Crash, Lottery, and Sports betting. Games come from top providers: JILI, FA Chai, Evolution, CQ9, and Habanero. New titles launch weekly. Use filters to find Slots, Live Casino, Cricket, or other categories.

RTP (Return to Player) shows the percentage of bets returned to players over time. xq99 games have RTPs from 95% to 98%. Higher RTP means better long-term odds. Each game tile displays its RTP so you can choose. Remember: RTP is statistical; short-term results vary.

No free-play mode is available. All games require real money bets. Minimum bets start as low as ৳1 per spin on some Slots. Start small to learn game rules, then bet higher when comfortable. New players can use first-deposit bonuses to extend playtime.

Slots are computer-generated games with fixed rules and RTP. Live Casino (Roulette, Blackjack, Baccarat) features real dealers via video stream—results are decided by actual card draws and spins. Live Casino games have lower house edges and real-time interaction.

First-time depositors get 115% up to ৳25,500. Simply deposit ৳300 or more—the bonus is credited automatically to your account. To play with it, wager the bonus amount 13 times on eligible games within 7 days. Any winnings above the bonus are yours to keep or withdraw after wagering.

Yes. Welcome bonuses must be wagered within 7 days of issue or they expire. Reload bonuses also expire 7 days after claim. Daily cashback and VIP rewards are credited monthly and don't expire, but must be wagered once before withdrawal.

Yes. All players earn daily cashback at 0.4% on losses. Higher VIP tiers earn 0.65% to 1.4%. Cashback is calculated on net losses and credited daily around 6 AM Bangladesh time. It's yours to withdraw or wager immediately—no playthrough needed.

Minimum withdrawal is ৳400. Daily limit for regular members is ৳190,000 (higher for VIP). If you need to withdraw more, contact Live Chat to request a higher limit or spread withdrawals over multiple days. All limits reset daily at midnight Bangladesh time.

Once KYC is approved, withdrawals process in around 4 minutes to your payment method. Most reach bKash, Nagad, Rocket, or Upay within 5–10 minutes total. First-time withdrawals may take up to 6 hours if documents are still under review.

No. xq99 never charges withdrawal fees. The amount you request is the amount you receive. Payment method providers may charge internal fees on their end, but xq99 covers our side fully.

KYC (Know Your Customer) is identity verification required before your first withdrawal. Upload a clear photo of your National ID, Passport, or Driving Licence. Review takes up to 6 hours. You can deposit and play without completing KYC, but cannot withdraw until verified.

xq99 offers 24/7 Live Chat on the website and mobile app. Email [email protected] anytime. Live Chat is fastest for urgent issues. For detailed problems, email lets you share screenshots. Both channels respond in English and local languages.

Yes. xq99 uses SSL encryption to protect all transactions and personal data. Payments flow through licensed partners, never stored on our servers. Your account is secured by password and optional two-factor authentication. Read our Privacy Policy for full details.

Click "Forgot Password" on the login page. Enter your email address. You'll receive a reset link valid for 1 hour. Create a new password and log in. If you don't get the email, check spam or contact Live Chat with proof of account ownership.

Go to Account Settings and select "Responsible Gaming." Set daily, weekly, or monthly deposit limits. You can also self-exclude for 24 hours or longer. These limits help manage playtime and spending. For problem gambling support, visit our Responsible Gambling Policy page.